Concept
Pulse — fitness coaching app
A coaching app that turns a trainer’s program into daily, bite-sized workouts clients actually finish.
Concept projectSaaS
Helpdesk AI — support assistant
An AI assistant that answers routine customer questions from your help center — and hands the tricky ones to a human.
This is a self-initiated Kodravix concept, created to show how we approach this kind of product. It is not client work.
Overview
A Kodravix concept showing how a small SaaS team could use AI to handle repetitive support questions without risking wrong answers.
Support teams spend most of their day answering the same questions — password resets, billing dates, “how do I…” — while complex tickets wait in the queue.
An assistant trained only on the company’s own help articles, with clear guardrails: it cites its sources, says “I’m not sure” when it should, and passes the conversation to a person with full context.
Key features
- Answers grounded in your own help articles
- Smooth hand-off to a human agent
- Works in the website chat and email
- Weekly report of unanswered questions
More work
All projects Related projects
Concept
Routeline — delivery operations dashboard
One live view of orders, drivers and delivery performance for a growing local courier.
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